Central Connecticut Regional Planning AgencyCT

How and when to book

To schedule a trip, please call First Transit at 1-855-223-0653. Reservations may be made by phone from 8:00 AM to 5:00 PM, Monday through Saturday. You may leave messages outside of these hours; however, any trips you request by message are not reserved until First Transit calls you back to confirm. If you leave a message and do not receive a callback by the end of the next day (Sundays and holidays excluded), please call First Transit.

Due to factors such as traffic and ridership, Paratransit availability and timeliness may be better during certain times than others. As the below chart shows, weekdays from 7:30 to 8:15 AM and 2:00 to 3:15 PM are “crunch” times. Crunch times on the weekend are 6:00 to 6:15 AM, 9:00 to 9:15 AM, 10:30 to 10:45 AM, and 2:00 to 2:15 PM. If your appointments are flexible, we recommend you arrange not to be picked up during these hours. Doing so will guarantee you the timeliest pickups and shortest rides.

Weekday ridership by pickup time

Weekday ridership by pickup time

Weekend ridership by pickup time

Weekend ridership by pickup time